Improving Clinic Attendance Through Text Message Reminders to Homeless Patients with Chronic Health Conditions

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    Thesis advisor: Colleen Bessetti-Barrett
    Committee member: Meg Larson
    Committee member: Mankaa Fokwa
    Degree granting institution: Clarion University of Pennsylvania
    Degree granting institution: Edinboro University of Pennsylvania
    Abstract
    Research question: What is the effect of text message reminders on clinic attendance for homeless patients who attend two Los Angeles Christian Health Centers (LACHC) clinics in Los Angeles, California. Objective: The objective of this study is to determine the effectiveness of short message service (SMS) for healthcare appointments to increase clinic follow-up attendance of homeless people in these two clinics. Methods: This was a pilot study using a quasi-experiment designed to measure clinic attendance after the initiation of SMS reminders for clinic visits. The study evaluated the impact of text message reminders to homeless patients by using pre/post testing design. Conclusion: The SMS text reminders significantly increased the follow-up attendance and reduction in no-show rates.
    Date Created
    2019
    Date Issued
    2019
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    This material is embargoed for current PennWest student and employee use only.

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    Rights
    Foyabo, J. (2019). Improving Clinic Attendance Through Text Message Reminders to Homeless Patients with Chronic Health Conditions.
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